Last updated: 2026-11-10
Canceling a subscription
Sign in to the account that purchased the subscription and open Account. Review the available renewal controls and the displayed effective date before confirming a cancellation. Ordinarily, canceling prevents the next renewal and leaves the already-paid period available until it ends, subject to the terms shown for that purchase. Signing out or clearing your browser does not cancel recurring billing.
Refund requests
Purchases are generally not refundable after credits, model processing, downloads or other paid benefits have been used. If a technical or billing error affected your purchase, ask us to review it promptly. We consider the checkout terms, benefits already consumed, the reported problem and any rights that apply to your purchase.
Email support@nsfwgens.cc with your account email, transaction reference, charge date and a clear description of the issue. Sending a request does not itself establish refund eligibility. This policy does not promise a fixed refund window or remove any cancellation or refund right required by applicable law.
Duplicate or unauthorized charges
Tell us promptly if you believe the same purchase was charged twice or a charge was not authorized. We may need additional information to identify the payment and secure the account. Do not include a full card number, password or sign-in token in your message.
Provider failures
A generation that fails or remains incomplete does not automatically qualify for a cash refund. After a service-side failure is confirmed, the available resolution may include a credit correction or an opportunity to retry, where supported.
Credits and payment confirmation
A task’s credit treatment is recorded separately from a cash refund. Confirm the original task status and account record before requesting a correction. If payment confirmation is pending, retain the original checkout reference rather than placing another order. See Help for recovery steps.
Contact
Billing reviews are handled through support@nsfwgens.cc. If we need to verify account ownership or locate a transaction, provide only the information necessary for that purpose.